I've never written a Trustpilot review before, but after such a bad experience with this company I feel compelled to share my experience to warn other potential customers. I ordered some tiles from them and was continually let down by them. I was promised a delivery on the Monday and even double checked with them on the Friday before that the delivery was going ahead for the Monday. No delivery on Monday. When I chased them they apologized and told me the tiles would be delivered on the Tuesday instead. OK no problem I thought. No delivery on the Tuesday but was promised the delivery would happen on the Wednesday. I had a tiler on site waiting for the delivery on the Wednesday. By 4pm still no sign of the tiles so when I called I was told the delivery would take place between 16.30 and 18.30 as the driver was running late but we were the "next drop". By 7.30 still no tiles. When I called again on Thursday morning they claimed the tiles were damaged and they were unable to deliver them. Dreadful experience and was constantly let down by promises of a call back and confirmed delivery time. Not once did I get a call back and constantly had to chase them for an update. Ended up ordering the same tiles for nearly £100 cheaper from another supplier who gave me accurate and honest delivery information. Avoid this company at all costs!

Excellent service and communication was great from order to delivery. Delivery came on time and not a broken tile as they were packed 100%. The tiles are absolutely stunning. Matt and Chris were both extremely helpful and kept us up to date with our order.

The website is easy to use and the patterns are really beautiful, their service are top notch and efficient.

I'm so impressed with Luxury Tiles UK! Their website made it easy to find the perfect tile, and the sample process helped me confirm my choice. The tiles are beautiful, and the service was top-notch friendly, efficient, and prompt delivery. Highly recommend.

Really bad experience, i needed up cancelling the order after keep waiting for it and on every phone call with the team i heard the same thing, “we will dispatch today we had delivery issues”…. Really disappointed.

Love these tiles for my bathroom. Searched high and low for just what I wanted and the right colours - these are perfect. Customer service from Matt was also top notch when I queried postage to Northern Ireland. Polite, helpful and courteous staff. Delivery was prompt.

Luxury Tiles UK have been a great company to order from. Communication has been hassle-free and Matt has been really helpful.

The black elegance tiles make a beautiful backdrop to our shower, contrasted with white tiles and matching our black shower accessories.

The service could not have been more prompt nor more effective
It took some time to track down both the black and the white variant of the tiles (both of which you provided) in order to replicate the checker board pattern in my Victorian bathroom. However once I made contact with you, the service could not have been more prompt nor more effective. The price was less than I expected to pay and the tiler I employed was impressed by the quality of the 4sq metres of both the black and white tiles. Overall the service was excellent.

Great quality, colourful, robust glass tiles. Look beautiful. However, too thick and strong to cut cleanly, or even snip. So, careful and accurate measuring of layout is needed. The space between the individual mosaic pieces can be tweaked without appearing misaligned.

Lovely swimming pool mosaics highly recommend this company

Super company, lovely range, first class customer service. Beautiful quality tiles and a great variety of colours & types. Competitive pricing too.
An issue with delivery was dealt with so swiftly & efficiently by a very friendly executive who resolved it with no problem whatsover. The company could teach others a thing or two about excellent customer service!! Highly recommend.

Over and above on customer service. I only had a small order, couldn’t have had better service. There was a slight issue with the delivery and it was immediately resolved, plus delivery costs promptly refunded. The tiles are also beautiful and it was the only place I could find this particular design.

I stumbled across Luxury Tiles UK when trying to find the perfect tile after spending days and days surfing. They actually had two we really liked that hit the brief. I found their site really informative especially as I needed an outdoor tile. I also found their tiles to be reasonably priced. I ordered two samples which arrived really quickly and allowed me to make the right decision and an order placed.

All communication has been friendly, efficient and helpful and fabulously quick!

I write this review to help others and identify this tile company as one that we hope to do more business with.

Fantastic company!
Luxury Tiles UK have been so helpful, from our first call to the beautiful tiles being delivered, Matt and his team have been amazing.
Jay
Ashmount school.

Stunning quality tile with a great finish. Fast delivery and great communication with customer service when asking questions regarding products prior to purchase. 100% recommend

Beautiful vintage tile.
Absolutely over the moon with this vintage tile Really does bring our new bathroom to life, highly recommend this company. Fabulous service!!

If only I could upload a picture to show how really beautiful these tiles are.

Amazing service and I couldn't recommend more. I was looking for the perfect tiles for my bathroom for ages and so happy I found this site. Product looks even better than expected and the order process was seamless. Super fast delivery and overall happy with the service, highly recommend!

Initial contact good, very polite and sample was sent very quickly. When I actually placed an order I was told my tiles were in stock at the warehouse. I had to chase continually for just under two weeks. I couldn't get a tracking number from them, I'm finally told my tiles are in customs! They were coming from Germany so not 1-2 days. When they finally arrived, part of the order was missing. More days of calls, finally a tracking number which I had to repeatedly request. I was told they had shipped via Royal Mail on the Saturday but the label was actually requested the following Wednesday evening. Having put off my tiler twice (thankfully he understood), I tracked down the tiles myself, finally arrived with what looks like an overseas label. If you don't mind hanging on a couple of weeks for possible delivery, great. Otherwise I would very much avoid. Tip for the customer service team, if you have an unhappy customer holding, put yourself on mute when discussing where the order is with your warehouse.

I placed an order 3 days ago. I’ve tried contacting luxury tiles through email and phone and not received anything back from them. I am wondering if I just lost £300 or if it’s just very very bad customer service. I’m leaving this review on the hope I finally hear from them.

The tiles that arrived over a month ago were great but the order was incomplete. However, I’m still waiting for the rest of the order.
Communication is hopeless - and after a month’s worth of emails, the deadline for the project I was ordering tiles for has passed, so I’ve had to buy substitutes.
I wish I’d read the ‘less than 5 star’ reviews before ordering because they give a much more accurate view of what happens with this company when things go wrong.
UPDATE - 17th June 2025. Luxury Tiles did get this sorted out - but it took five weeks, 11 emails, my calling THEM about the problem AND this public Trustpilot Review before anyone took action. But, to be fair, once things were underway, it was all quickly resolved.
Their email to me was much the same as their answer here, so things may be better now.