Mosaic tiles are beautiful. They didn't have full order in stock so someone rang me to ask if it was OK if I received them a couple of days later. Fantastic customer service

So refreshing to experience good customer service. After placing my order they discovered the product was going to be delayed and they asked how I wanted to proceed. I needed the product urgently so I asked to cancel the order and I received the refund the next day! How good is that! I will definitely try them again when I need to place my next order.

I placed an order for tiles, only to find out they weren’t actually in stock. That was disappointing, especially since we needed them urgently. I reached out via email, explained the situation, and to their credit, they refunded the money immediately—no delays, no hassle.

Mistakes happen, but the way they handled it was professional and fair. That’s the kind of service that deserves five stars!

I ordered two tiles to see if we liked them before ordering more this was over a month ago. I had a notification from DHL saying they couldn’t deliver when I had been in, contacted luxury tiles who said the tiles were broken so they were sending more (tricky to break mosaic tiles I’d say!) a week later I received two samples not the full tiles I had ordered. Contacted luxury tiles again was told they would replace and usually 1-2 days, nearly two weeks on from that still no tiles. The samples came from Germany so not UK so were unlikely to arrive in 1-2 days! Company ignoring emails and phone messages. I have now requested my money back due to appalling service and failure to deliver. I don’t like to leave bad reviews but the company has been given numerous opportunities to rectify this and have failed to do so.

I am having a similar experience to the last reviewer. I ordered tiles which the website claims are usually delivered next day. A week later they had not arrived and I had not had any of the usual updates from the couriers. I contacted the company and was told they had been sent the day before. Four or five days later, I enquired again by email and got an email reply saying they were awaiting stock from their supplier, to which I naturally replied that they previously told me they had been despatched, to which they then replied that they had indeed been dispatched as stated, and that the last message was a typo! Another week on, I still have no tiles, no contact from couriers, and can not contact anyone to get any information by phone. I suppose I will have to contact my credit card company to initiate a chargeback but this is totally unacceptable and disappointing customer service.

The delivery of tiles was delayed; what was meant to be 'express 1-2 days delivery' took 1 week. Initially, communication with Luxury Tiles was difficult, as calls went unanswered. However, once I reached Alex, he was helpful and responsive, and the tiles were ultimately delivered on the day he promised.

First class service from a brilliant company.
Tiles excellent, sadly courier damaged a few, but Chris promptly had theme replaced for me.
so nice to experience good customer service.
Thank you.

This is a second review. Not only didn't I receive the samples I ordered, but I've been charged 3 times the delivery for one order of 3 samples.. contacted luxury tiles to query and been told I will get a refund. This was a week ago. No refund received.

So disappointed - what is advertised and what has been received are completely different tiles. The tiles we wanted and ordered we have found out have been discontinued but still they are being advertised on this website. The tiles received are a different colour - cheaper tile than ordered and paid for. None responsive to emails and telephone calls. I will be contacting Trading Standards as they should not be in business.

I didn't even get to the sample stage... Having paid £4.45 for delivery, I received anything but the three samples have ordered. After many attempts to speak the the sales team, eventually I could explain what was wrong, being promised to receive the right samples the following day. This should have been confirmed by email. If luxury tiles isn't able to send the right samples or address the issue. I certainly won't buy anything from them... What a disgrace

I’m giving this company a 5* review, not because everything went swimmingly, but because they were very responsive and provided excellent customer service.

Ordered on the 6th December, order dispatched on the 12th. On the 17th I rang them as there had been no update. I spoke to a nice man named Chris who sent me the tracking number, and also rang me later to inform me of the expected delivery date as well.

The tiles arrived a day later. Unfortunately, a few were broken and so I re-contacted the company. And I received another box 2 days later!

The tiles themselves are wonderful quality, they are self-adhesive but made of marble and are very difficult to remove once stuck (seeing as I had to do so after a couple of mistakes!)

I would definitely order again, but expect to wait some time for your tiles. Mine were well worth the wait though!

Website advised 1-2 days delivery. Called company after 3 days as tiles had not been delivered, informed that they are out of stock and new batch being delivered to them the next Monday. Called again on the Monday to be advised that the delivery was 'delayed' and they had no idea when the tiles would arrive that week and couldn't give me an indication of delivery date. I had to cancel the order which has delayed fitting tiles to bathroom floor with builder. Website is not honest about delivery times and you have to do all the chasing so customer service poor.

I spoken with Adriana who is extremely professional and a joy to communicate with. The entire process was high standard and smooth. My sample has arrived in time, Adriana phoned me ensure i am happy with our sample and offered her help with placing the order. The quality of a tile was 10/10.

Stunning tiles for the price. 30% cheaper than the other tile retailer I saw elsewhere.

So far the best bespoke Mosaic supplier in the U.K.

Delivery driver called me 1 hour prior to delivery and we requested a smaller vehicle for our narrow road and everything went exactly as planned! We have used luxury tiles more then one occasion for our swimming pool mosaics and now again for a new glass porcelain feature wall panel which looks absolutely stunning laying. Thank you for always assisting us

One word, Claire ! This staff of the sales team was excellent! Incredibly helpful when I was struggling to buy a sample tile from clearance mosaic tiles.
They Sorted it quickly and was a plessure to deal with. Claire is a great asset to Luxury Tiles Team

Easy to order my marble wall tiles prompt delivery. High end quality and just like the picture. Ordering from luxury tiles throughout the price, service and quality has been magnificent.

The white hexagon mosaic tiles we have chosen has transformed our bathroom into glamour!
Delivery was next day was very impressed

Pricing was really good too compared to other sites I researched